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Why Remote Computer Support is a Good Business Today, connecting with customers does not necessarily mean that you have to be face to face. Many times it is through remote support that consultant can please their clients and take care of business. So, if you have a computer repair business you can expand your troubleshooting and fixing a wide variety of computer software related problems is by doing remote support. It will not likely replace your physical computer repair work but it allows you to save time while you are working and expand your service area. In other words, you can expand you computer repair business when it comes to troubleshooting and fixing a wide range of software related computer issues and network connectivity problems and hardware issues by doing remote support. This is another way of performing a technical support formed on an on-site visit but instead remotely done via telephone, e-mail, text or instant messaging, online chat or even remote desktop control.
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Many large companies have their own technical support departments, whereas smaller businesses and individuals typically turn to a computer support firm or the internet when diagnosing and addressing computer-related issues.
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Think how much billable hours is wasted when you travel to get to your client instead of getting more repairs done through online means. You don’t have to charge your client big since you don’t travel anymore and you can do remote troubleshooting without having to subject yourself to the hassles of travelling. This means that you are effectively capable of handling your business efficiently. Working remotely will allow you to do as many jobs as you can. Having many remote sessions going on at one time is possible when you work remotely. This means that if a remote problem can be resolved in an hour, then you have six billable hours in your hands. However, you should handle this type of situation with care. You can’t bill your client for a hour’s work if it would have taken it significantly less time if you worked on it alone. In other words, if this is handled properly, remote support enables you to get much more done in less time. Working even after business hours is possible if you work at home. You can even serve those people who have computer related problems but have no other time to have their computer fixed until they are out of office. Working in an environment that is very private and not intrusive and you have complete control of everything will allow you the freedom to work as much and as long as you would want to. A remote computer support business is beneficial since you will be able to help more people in lesser time and you earn more in an hour then having to go and visit physical locations one at a time.